HitchHiker

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Articles

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  • What if my package got lost by mail services?

    HitchHiker doesn’t insure your package if lost by mail service. Shoppers should ask for "signature-required delivery" when purchasing their items online, specially when the item is valued...

  • How do I set my payout method?

    Fill in your Payout Details in the app, to do that go to the "More" section then tap on "Payout Details". HitchHiker supports Bank Transfers in most countries, please make sure ...

  • What if my package was in a bag that got lost by an airline?

    HitchHiker doesn’t insure any packages lost by the airline. Airlines usually insure for lost luggage. HitchHiker only insures against theft by the Traveler themselves.How do we know whether a packa...

  • How does it work for Shoppers?

    Ship your package CHEAPER and FASTER anywhere in the world! Step #1: Shopper who wishes to ship something, posts all information about his shipment.Step #2: Shopper either requests from a specific ...

  • What if the Traveler had to pay customs?

    If your package is for personal use, we will investigate the reason why traveler paid customs.In case the Traveler wasn't transparent with you regarding the kind of packages he's carrying (example:...

  • What if the Traveler delays or cancels his Trip?

    HitchHiker is community-based app and not a traditional shipping company so we can’t guarantee the exact time for your packages to be delivered. Travelers can sometimes delay or cancel their trips ...

  • What should be a Traveler’s commitment towards a Package?

    Travelers should respect the deal they made through the app, they should track the shipment and make sure they received it themselves or have someone receive it at their house/hotel. If there’s a d...

  • Am I responsible for paying customs?

    Travelers must be aware of the customs policies in the country they are traveling to, and should declare items as needed. Carrying a lot of items of the same category (example: a lot of smartphones...

  • What should be a Traveler’s commitment towards a Package?

    Travelers should respect the deal they made through the app, they should track the shipment and make sure they received it themselves or have someone receive it at their house/hotel. If there’s a d...

  • Can I check the components of a Package?

    You have the total right to check the components of the package. You will have to pack it yourself in your bag and carry it through customs, so you have to be sure what’s inside your bag as this is...