What if the Traveler had to pay customs?

If your package is for personal use, we will investigate the reason why traveler paid customs.
In case the Traveler wasn't transparent with you regarding the kind of packages he's carrying (example: Accepting a lot of Smartphone shipments when traveling to a country that has a limit on them, and the Traveler doesn't notify all Shoppers), HitchHiker will reimburse you with the Traveler fees.

If your package was for commercial use, then HitchHiker cannot help you since you will have broken our Terms of Use, and you will have to pay the customs in its entirety.